I love happy endings so I have brought this story of three years ago to the front.

Robbie’s hackles rise and he barks at people.

People often don’t see things from their dog’s point of view until it’s pointed out. There seems no alternative but to keep walking towards the thing the dog is scared of, perhaps crossing the road. They buy equipment that enables them to physically manage their scared and pulling or lunging dog.

Although they may do their best to avoid people, turning right around and going somewhere else or even going back home isn’t an option. Walkers like their walks to go from A to B.

Sometimes the people, seeing he’s a Labrador, put their hand out to him. He doesn’t like that and he’s snapped a few times.

Robbie has a new harness that says ‘Nervous’. I’m not sure this is direct enough for the person who ‘loves dogs’ and may try to comfort him.

The Yellow Dog Company makes dayglo dog coats that say ‘I Need Space’. Plain florescent yellow coats are easy to obtain. We could make our own with a marker pen to say ‘Please don’t touch me’, making it quite clear to people.

It is very likely that Robbie had inadequate socialisation with new and different people as a young puppy. Possibly some of his problem is genetic. He had one terrifying experience involving a man when he was a young dog from which time things got a lot worse. He’s now five years old and is particularly scared of men which isn’t uncommon.

When I arrived at the house Robbie ran to me, hackles up, barking.

I had a soft dog toy – a squeaky duck in the top of my bag I knew a Labrador would like – and held it out to him.

Robbie took it and he became a different dog!

He paraded the duck, wagging his tail, showing me and the couple his prize. He squeaked it. “What have you got, Robbie?” I said to him. All was well.

The people said this was a very different first encounter than usual with their dog that barks at people who enter the house.

It seems that Robbie, influenced by fear, only barks at people when he can actually see a person. Hearing alone doesn’t seem to worry him.

I noticed that his way of showing he was worried about anything was to go still and look away. Out of sight, out of mind?

At home they will work on getting him to look into their eyes the instant they gently say his name. Then, when they are out and he sees someone, they will have the power to get him to look away from the person and to them instead. That will be the first step.

They will make the whole walking experience less stressful. They will teach him to walk comfortably on a loose lead – we practised this in the house – and get rid of the head halter.

He will start to enjoy a lead walk rather than it being the frustration and discomfort of constantly fighting against the restraint. It’s unsurprising that a scared dog, already feeling this tension and stress, barks at people.

I suggest avoiding people altogether on walks for a couple of weeks.

It will allow him to let him settle. They can work on their loose leash technique and learn how to change the emotions inside him that make him a dog that barks at people.

Later and after some work, when he sees anyone, if not too close “Robbie!” should immediately get his attention. They then move onto the next step. This is either feeding him, giving him a toy or throwing something; they will turn around, increase as much distance as they have to and have a party.

Robbie’s humans should keep totally relaxed when they see a person. Calm confidence needs to run down that lead. When Robbie tenses up – as soon as and not before – they then set the wheels in motion to associate the people he barks at – or used to bark at – with only great things.

They may eventually even point the person out to him before going straight into their happy routine, ‘Look- a person!’.

If everyone coming into his house greets him with a special toy that can be given to them in advance, he should begin to associate callers with good stuff too, just as he did me when I gave him my soft squeaky duck.

Robbie is a lovely dog with owners who really care. In time, if his need for distance is respected, he will be comfortable closer to people and may even ignore them. He’s not a particularly tactile dog and this must be respected. He will learn to trust the people holding the lead not to push him over his threshold and then he should no longer be a dog that barks at people.

Feedback five weeks later: The harness came (I had recommended Perfect Fit) and you’re right it’s really good, he barely pulls with it on so walks have been much better and fairly loose on the lead. We continue to practice the calling his name and rewarding with kibble when he looks at us and off the lead he’s been much better at recall. We’ve had a few occasions walking him having seen people, being ready to turn round and go in the other direction but he hasn’t reacted. I was even able to talk to a neighbour as we walked past and he didn’t react at all, all good progress I think!

Three months later: Robbie is still doing great and we are managing his anxiety as you showed us to which makes life so much easier particularly when visitors come to see us.

NB. For the sake of the story and for confidentiality also, this isn’t a complete ‘report’ with every detail, but I choose an angle with maybe a bit of poetic licence. The precise protocols to best use for your own dog may be different to the approach I have worked out for Robbie and I’ve not gone into exact precise details for that reason. Finding instructions on the internet or TV that are not tailored to your own dog can do more harm than good as the case needs to be assessed correctly. One size does not fit all so accurate assessment is important, particularly where fear is concerned. If you live in my own area I would be very pleased to help with strategies specific to your own dog (see my Help page)